NOVA Logistic ISO9001 Quality Management Project Kick-off Meeting was Held in Shenzhen!

In January 2024, NOVA Logistic Group successfully passed the GB/T 19001-2016/ISO 9001:2015 Quality Management System Certification assessed by Fangyuan Logo Certification Group, an internationally recognized certification body. The achievement of this certification signifies NOVA's strong commitment to excellence in quality and customer satisfaction. After obtaining the certification, NOVA has strictly followed the standard and organized all employees to participate in the construction of the enterprise quality system to implement and execute risk management, continuous improvement of process quality, and enhancement of customer satisfaction, so as to improve the quality of products and services, enhance competitiveness, and achieve sustainable development.

NOVA Logistic always adheres to the concept of “Achievement of Customers, Achievement of Employees, and Promotion of Business Development”, and constantly improves the level of scientific corporate governance to provide customers with excellent international logistics services, and make logistics link more possible. NOVA process quality department mailbox is now open, we will seriously deal with every complaint and feedback, and sincerely invite customers to monitor and participate in NOVA enterprise quality construction.

E-mail: qc@novascm.cn.

Quality policy interpretation:

1. Customer-centered

NOVA's quality philosophy is customer-centered. Always focus on customer needs and provide logistics solutions and services that meet customer expectations. We establish a service mechanism to respond quickly to customer needs, ensure that customer problems are solved in a timely manner, focus on customer experience and feedback during the service process, establish efficient communication channels and processes, and strive to become the preferred logistics provider.

2. Quality-oriented

We always bear in mind that service quality is the cornerstone of NOVA's survival and the reason why customers choose NOVA. We take quality as the lifeline of the company. We set up a strict quality control system, emphasize quality monitoring and uation, and carry out regular quality inspection and improvement to ensure that the quality reaches the first-class level.

3. Win-win cooperation

NOVA's mission is to achieve customers, employees, and promote business development, we attach importance to the establishment of long-term and stable cooperative relations with suppliers, partners and customers through cooperation to achieve common interests of both parties or more. We focus on the sustainable development of employees in the company, provide training and promotion opportunities, stimulate the potential and creativity of employees, strengthen teamwork and communication, and work together to solve problems and meet challenges, to achieve win-win goals and promote business development.

4. Pursuit of Excellence

NOVA attaches importance to employees' continuous learning of new knowledge and skills, maintaining innovative vigor and market sensitivity. NOVA respects professionalism, advocates the spirit of craftsmanship, and is committed to building a team of experts in various fields. Respecting rules and processes, pursuing the work attitude of excellence and doing things right at once. Continuously improve and innovate in terms of timeliness, service, cost-effectiveness, and quality-performance ratio, and provide customers with solutions that exceed their expectations.

5. Continuous Improvement

NOVA advocates a culture of continuous improvement in which all employees are involved, and encourages them to think and improve continuously. The quality management system is continuously improved to enhance efficiency, quality, cost-effectiveness and environmental sustainability.