Nova actively coordinates major terminals and stations for goods diversion. All reloading was completed within one week, and deliveries were completed within 5 days. When goods damage was discovered, Nova immediately took photos for the customers, retained evidence, and coordinated further solutions to protect the customers' interests to the greatest extent.
Nova has reached long-term cooperation with more than 300 stations and over 100 yards in Russia. It has a local customs clearance service team. When congestion occurs, it can respond promptly and carry out goods diversion operations in the optimal sequence and at the fastest speed.
Nova always puts the customers' interests first and safeguards the goods it undertakes to transport. When unexpected situations occur, the Nova team will take photos in time for record-keeping and collaborate with customers to solve the problems, protecting the customers' interests to the greatest extent.