NOVA Logistics Core Values 2.0

1. Customer First

— “Meet and Exceed Customer Expectations”
We put customer needs and value at the center of everything we do.
By gaining a deep understanding of customer expectations, we deliver solutions that best align with their goals.
"Meeting and exceeding customer expectations" runs through every stage of our actions and services.

Code of Conduct: Respond to customer needs at the first moment — think ahead, follow up proactively, and earn trust through professionalism and speed.

2. Take Responsibility

— “No Excuses, No Evasion, No Blame-Shifting”
We take ownership of organizational and team matters as our own, acting with accountability and resourcefulness.
With an owner’s mindset, we face challenges head-on and focus on solving problems.

Code of Conduct: When facing tasks or unexpected situations — no excuses, no evasion, no blame-shifting. Identify issues and act immediately to resolve them.

3. Results-Oriented

— “Focus on Achieving Goals and Tangible Outcomes”
We center our actions around results, establishing complete action loops so that every effort contributes to clear and measurable goals.

Code of Conduct: Achieve performance targets, deliver work results, and close the loop on all outstanding issues.

4. United for Progress

— “Collaborate and Support One Another”
No one reaches far alone.
We build trust as bridges and collaboration as strength.
With collective effort, nothing is impossible; with collective wisdom, nothing is unattainable.

Code of Conduct: Collaborate and support each other — align individual and team efforts toward shared goals.

5. Pursue Excellence

— “Keep Learning, Keep Improving”
With perseverance and focus, we climb higher; through constant refinement, we achieve mastery.
Stay curious, break boundaries with action, and let learning become daily practice, progress a steady rhythm.

Code of Conduct: Commit to continuous learning and improvement — strive beyond limits to achieve excellence.